Refund and Cancellation Policy

Work begins only after the agreed advance payment is received. The advance reserves design and delivery time for your project.

Once design or setup work has started, the advance may become non-refundable, in whole or in part, because time and resources have already been committed to your project.

Where a refund is considered, eligibility depends on how much work has been completed at the time of the cancellation request. Typically:

• Cancellation before any work has started: the advance may be refunded, less any third-party costs already incurred
• Cancellation during design: a partial refund may be considered based on completed work
• Cancellation after preview delivery or launch: no refund is available

Domain registration, hosting, paid plugins, payment gateway charges and other third-party purchases are non-refundable once bought, as these are paid to external providers.

If a project is delayed because required content, feedback or approvals have not been provided, this does not automatically qualify for a refund. We will keep your project open for a reasonable period and resume as soon as the content arrives.

Cancellation requests must be submitted in writing to ShopSelo on WhatsApp at +91 70659 72510, stating your business name and the reason for cancellation. We will confirm the status of your project and any applicable refund in writing.

The final refund and cancellation terms for your project are the terms confirmed in your project quotation. Where the quotation differs from this page, the quotation applies.