Question 1

Is ShopSelo a website builder?

Accepted Answer

No. ShopSelo is a done-for-you service. We build and set up the website for you.

Question 2

Do I need technical knowledge?

Accepted Answer

No. You only need to provide your business and product information.

Question 3

Can customers order through WhatsApp?

Accepted Answer

Yes. Catalogue packages are designed around direct WhatsApp enquiries.

Question 4

Can you add online payment?

Accepted Answer

Yes. Online checkout and payment integration are available in the e-commerce package.

Question 5

Do I need my own domain?

Accepted Answer

A custom domain is recommended. ShopSelo can help connect it.

Question 6

Are domain and hosting included?

Accepted Answer

No. Domain, hosting and paid third-party services are charged separately when required.

Question 7

How long does development take?

Accepted Answer

Most catalogue stores are completed within 3–7 working days after all required content is received.

Question 8

How many revisions are included?

Accepted Answer

The number of revision rounds depends on the selected package.

Question 9

Can I update products myself?

Accepted Answer

This depends on the platform and package. Editable solutions can be provided when required.

Question 10

Can ShopSelo maintain my website?

Accepted Answer

Yes. Optional monthly maintenance plans are available.

Question 11

Do you provide product photography?

Accepted Answer

Professional photography is not included by default, but product image preparation and basic optimisation can be quoted separately.

Question 12

Is the advance refundable?

Accepted Answer

Work begins after advance payment. Refund terms depend on whether work has started and should follow the published refund policy.

Question 13

Can you build websites for businesses outside India?

Accepted Answer

Yes, provided the required payment, communication and platform setup can be supported.

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